Privacy Policy
Last updated: January 15, 2026
PixelCraft PR ("we," "our") operates the website pixelcraftpr.com. This Privacy Policy describes how we collect, use, and protect your personal information when you use our financial consulting and social support services.
1. Information We Collect
We collect information you provide directly when using our services, including: full name, email address, phone number, Puerto Rico mailing address, basic financial information needed to assess your program eligibility, and any messages or inquiries you send through our contact forms. We also automatically collect certain technical information such as your IP address, browser type, pages visited, and duration of your visit.
2. How We Use Your Information
We use your personal information to: assess your eligibility for tax credits, federal assistance programs (FEMA, HUD, USDA), and social benefits from the Commonwealth of Puerto Rico; manage your administrative files; communicate with you regarding your inquiries and appointments; improve our consulting services; comply with legal and regulatory obligations applicable in the jurisdiction of Puerto Rico and the United States.
3. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information only with: government agencies (PR Department of Treasury, FEMA, HUD, USDA) when necessary to manage your benefits; technology service providers who assist us in operating the website, under strict confidentiality agreements; legal authorities when required by applicable law in Puerto Rico or the United States.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for all data transmissions, secure storage on servers located in the United States, and restricted access based on the principle of least privilege.
5. Your Rights
Under applicable laws, you have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your personal data; withdraw your consent for data processing at any time; file a complaint with the Puerto Rico Office of the Commissioner of Financial Institutions (OCIF).
6. Data Retention
We retain your personal information for the period necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. Financial consulting records are kept for a minimum of seven (7) years as required by Puerto Rico tax regulations.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. For more details, please refer to our Cookie Policy. We implement Google Consent Mode v2 to ensure that tracking only occurs with your explicit consent.
8. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at: PixelCraft PR, Calle Fortaleza 254, Office 302, Old San Juan, PR 00901. Email: privacy@pixelcraftpr.com. Phone: +1 (787) 555-0147.